Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@abigailjames.net.

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If you have an issue or question that requires assistance, you can click the button below to contact a Customer Service representative.

Products & Requests

Classic Spirit Wear is the traditional spirit wear you think of when you think spirit wear. Classic Spirit Wear includes mostly t-shirts and hoodies, the staples of any spirit wear offering.

Most Classic Spirit Wear is produced in-house or shipped from local vendors. To keep products reasonably priced, Classic Spirit Wear is limited to only the most popular designs and product types. This allows Classic Spirit Wear to be favorably priced with local pickup/delivery in many cases or at a discounted cost for shipping.

Premium Spirit Wear leverages a network of global manufactures and vendors to bring our fans a larger selection of Spirit Wear products and designs than any other team in the area.

Premium Spirit Wear is printed on demand and many products also included all over print items. Premium Spirit Wear and print on demand products take an few extra days to be delivered but allow us to offer an unlimited number of products and designs at incredibly affordable prices.

Yes, but they can not be shipped together since they are shipped from different locations. Shipping on all Classic Spirit Wear can be combined to achieve a discounted shipping cost.

The same can be done for Premium Spirit Wear but Classic Spirit Wear and Premium Spirit Wear can not be combined together for any type of discounted shipping.

Group Buys or pre-orders are products we buy together at a given time to help drive down prices for you. These products might be seasonal products, limited run products or hard to get items. They might also be ultra premium quality products that individually might be out of reach of most customers.

If there is a product or type of product you'd like to see as a group buy please let us know.

POD stands for "Print On Demand". When you order a Premium Spirit Wear item, that product is produced for you once your order is placed. While your spirit wear isn't created until after your order is place rest assured that our global vendors will still have your products to you in 5-7 business days in most cases.

AOP stands for "All Over Print". These are sublimated high quality, custom designs that will make you stand out form everyone else.

All Over Print products are "printed AND sewn after you place an order. Please allow a couple extra days for AOP products because for the manufacturing labor involved with these type of products.

Yes. Most common Basic Spirit Wear products will allow you to request a number be added when you put the product in your cart. Because these products, including t-shirts and hoodies, are worn off the field and court as much as they are on it we try to limit identifying embellishment to numbers only for the safety of our players. Names can be added on demand at an additional cost.

Customization on premium products, when available, is noted on the product page. More customization on Premium Spirit Wear products will be added as we get closer to the holiday season.

If you have any requests or questions about customization on any products please reach out and we'll be happy to walk you through the options we can provide.

Yes. By leveraging global print on demand vendors for our Premium Spirit Wear we can easily add new products as somethings catch your eye. Feel free to reach out with a description or picture of what you're looking for.

Yes. Contact us and we'll help you with any team or group orders and discounts we can.

Washing & Care

If all instructions are followed, DTG prints can withstand approximately 50 washes

WASHING: – Turn shirt inside out. – Use cold water & wash with similar colors. – Wash on gentle setting.

DRYING: – Tumble dry on low or hang dry.

IRONING: – If ironing is necessary, make sure to turn the garment inside out.

DO NOT: – Do not use bleach.

Shipping & Returns

Yes, but they can not be shipped together since they are shipped from different locations. Shipping on all Classic Spirit Wear can be combined to achieve a discounted shipping cost.

The same can be done for Premium Spirit Wear but Classic Spirit Wear and Premium Spirit Wear can not be combined together for any type of discounted shipping.

Orders are shipped using a number of different providers in order to get you your products as fast as possible. Tracking numbers are emailed to you as orders are shipped or you can follow your product here under your account details

During in-season busy spirit wear times we'll drop Basic Spirit Wear orders off with your team's head coach. When "Team Delivery" is being offered it will show up as an option on the product page and when checking out.

Unfortunately, Premium Spirit Wear products must be shipped from our global vendors.

Spirit wear is made to order. If for any reason you are unhappy with your purchase please contact us and we'll work with you.

Any wrong items or items with defects can be returned for an exchange or refund. Just contact us with in 7 days of delivery and we'll make it right.

Basic Spirit Wear ships locally within 5 days. Premium T-shirts & Sweatshirts can be expected to ship within 5-7 days and embroidered products shipping about 7 baseness days after your order.

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